Frequently Asked Questions

[vc_toggle title=”Where is your store?”]We currently do not have a physical at the moment. We operate in Abuja and delivers our products to customer’s preferred location.

Learn more about our brand here[/vc_toggle][vc_toggle title=”How do I buy something?”]To buy something from our store, below are few steps you need to follow;

  1. Find product you want to buy. You can find it using the search option on the website or simply click on our store catalog to browse our available stocks. Click here to visit our catalog
  2. Click on the product you want to buy in order to learn more about it.
  3. If the product has more options like color, wrapping, make your desired selections and add to cart. If you wish to buy only one item, you can checkout immediately.
  4. On the checkout page, enter your shipping details. Make sure that your details are correct especially the address, email and phone number.
  5. Select shipping and payment methods of your choice and complete your order.

If you have challenges, either call us on +2347030290387 or send us a WhatsApp message to order. Click here to chat us on WhatsApp[/vc_toggle][vc_toggle title=”Do I need to sign up to buy?”]No! You may not need to sign up before you buy something. But it is recommended that you sign up during checkout to enable us serve you better.[/vc_toggle][vc_toggle title=”Do you offer warranty service?”]We offer 1 year limited warranty on our watches. It is recommended that you read our warranty policy here[/vc_toggle][vc_toggle title=”How much is shipping?”]Our shipping rates are in variable calculations. We have outlined our shipping rates accordingly.

Click the link to view our shipping rates.[/vc_toggle][vc_toggle title=”How long will it take for my items to arrive?”]It depends on the shipping option you choose during checkout. We deliver within 1 hour in Abuja and 24 hours to Lagos.

Please refer to our shipping rates and delivery information on this page. Click this link to access it.[/vc_toggle][vc_toggle title=”How do I know what size I am?”]For our watches, we offer free resizing service on longer straps.[/vc_toggle][vc_toggle title=”How do I get a refund?”]Please refer to our refund policy on this page. Click this link to access it.[/vc_toggle][vc_toggle title=”Why don’t you ship to my country?”]Currently, we ship to domestic states. We are working to extending our store reach to other neighboring countries.[/vc_toggle][vc_toggle title=”What methods of payment are accepted?”]We accept the following methods

  1. Credit card, Debit card and ATM
  2. Mobile bank transfer and
  3. Pay on Delivery / POS

[/vc_toggle][vc_toggle title=”What payment security do you have?”]Our store has a secure SSL on all your transactions. We do not store your payment information.[/vc_toggle][vc_toggle title=”I have forgotten my password, now what?”]You can quickly reset your password. Please visit our password reset page Click the link to reset[/vc_toggle][vc_toggle title=”I have forgotten my username, now what?”]If you cannot remember your username or email, you can contact us directly to help find your account login details.

If you still remember the email you signed up with on our store, that is also your username.[/vc_toggle][vc_toggle title=”How do I contact your customer care?”]You can contact us via the following handles;

  1. Call : 08025804122
  2. WhatsApp: 08025804122
  3. Social Media
    • Facebook: viogle
    • Instagram: vioglehq
    • Snapchat: viogle1

You can contact us directly from our page. Click here to send us a personalized email[/vc_toggle]